Admiral Jarok as a Traitor Essay examples -- Star Trek Essays Papers

Admiral Jarok as a Traitor Although a somewhat tacky and predictable program, Star Trek: The Next Generation, succeeds where other television shows don't. Beneath all the glitz and glamour, a very straightforward theme arises in each episode parallel to our own society. One such episode is "The Defector," wherein the intrepid crew of the U.S.S. Enterprise happens upon a Romulan renegade requesting asylum in Federation space. The Federation, (protected by its military organization Starfleet), and the Romulans, (governed by the Romulan Star Empire), are long-time foes. Throughout the episode the Romulan, (initially calling himself Cetol), skates around the truth before revealing his true identity as the notorious Admiral Jarok, and further explains his motivations for defecting to the Federation. Here one must ponder the fine line between vengeful treason and inspired salvation. Jarok is a traitor of the Romulan Empire, but not of his people; he reluctantly betrays state secrets to save Romulus from the bitter c onsequences of war. Jarok's betrayal commences when he flees into Federation space to inform Starfleet of the impending completion of a secret supply depot within the Neutral Zone, a "no-man's" boundary between Federation and Romulan space. Jarok claims that this depot, orbiting the planet of Nelvana III, will undoubtedly serve as the inception point of the Romulan Empire's invasion into Federation space. Convinced he is still loyal to the Empire, Jarok lies about his identity and his true intentions. Jarok attempts to act both as an Admiral of the Romulan Empire and a champion willing to abandon his rank for the sake of his race. Jarok destroys his shuttle, insisting that he will only reveal the bare minimum of Romulan... ...flicting administrative policy and wonder why nothing is ever resolved. Perhaps in a sudden epiphany, we will realize the same truth Jarok did on the holodeck: genuine peace is not possible without compromise and sacrifice. Works Cited Achim, Jo. "The Romulan Empire." TOS TrekMUSE - Romulan Empire. 1994 http://tos-www.tos.net/tos/romulan/romulan.html (1994) Tong, Andrew. "NCC-1701 Destroyed, Constitution Class Starships Withdrawn." The Star Trek Chronology. May 27, 1994. http://cruciform.cid.com/~werdna/sttng/trek6/trek6-3b1.html (15 Jan. 1995) "The Defector." Synopsis from The Vidiot's TNG Program Guide. (date unknown) http://cruciform.cid.com/~werdna/sttng/synopsis/defector.syn.html (15 Jan.1995) "The Romulans." The Starlog ST:TNG Official Magazine Technical Journal. (Date unknown). http://www.cms.dmu.ac.uk/AUG/StarTrek/romulan.html (12 Jun. 1995)

Great Gatsby and Elizabeth Barrett Browning Essay

The Great Gatsby by F. Scott Fitzgerald written in the Jazz age of 1920s America, and Sonnet from the Portuguese written by Elizabeth Barrett Browning composed in the wake of Romanticism, although the two texts were composed in two distinct time period both texts are influenced by their varying contexts in their portrayal of the enduring human concerns. Both authors explore the universal human concerns of love, hope and mortality through the use of various language features such as metaphors, use of irony and the subversion of the established values of their time. Elizabeth Barrett Browning employs the Petrarchan form and male linguistics to challenge the tradition of courtly love whereas Fitzgerald critiques the hedonistic lifestyle, and the fall of the American dream to illustrate the illusion of love and hope. During the Victorian Era people were still very religious and EBB was no different and is reflected in her poetry. She implies that love, if it more than merely attraction and desire, must have a spiritual element. It also further reflects the value of Victorian ideology in its religious affirmations and patriarchal attribution of masculine power. This is especially shown In Sonnet 43 when she writes â€Å"as men strive for Right.. as they turn from Praise. † She also writes how their love will continue after their deaths into the afterlife, â€Å"I shall but love thee better after death. † This suggests her deep passion for her love, and how it will carry on. Even in Sonnet 32 where she is very doubtful, the sonnet still shows spiritual, soul-bonding power of ideal love as the poem ends with the musical and spiritual analogy that, together, they create ‘perfect strains’ and their ‘great souls, at one stroke, may do and coat. As a person like EBB who experienced melancholy, love was very unexpected for her and thus created a lot of doubt, but nonetheless accepts the power of transformation that love brings. In Sonnet 32 she has feelings of inadequacy shown by the extended simile as herself as an ‘out-of-tune Worn viol. ’ EBB makes a magnitude of musical references while also deeming herself unworthy for her lover such as â€Å"To spoil his song†¦ in haste, is land down at the first ill sounding note. † This is saying how she does not want to ruin the song. She also references the male dominance of the Victorian Era showing how the male which is the active, powerful agent which appears to be playing instrument, and is being referenced to Robert. She also appears to express her doubt about the relationship in Sonnet 13, specifically with the imagery of the torch between both the lovers. However the repeated ellipses suggest an inarticulate awkwardness in expressing her feelings and thus drops the torch. Although in the sestet she recognises the great power of love to cause transformation in life. SHe mentions her love is â€Å"rendering the garment of my life. † Realising that she cannot deny love, and the enormous power it has. While Browning sonnet’s explore deeply felt love in Victorian Era England, F Scott Fitzgerald explores the elements of love throughout his character of Gatsby and how his obsessional desire for love was futile and destructive, ultimately reflecting the values and perspectives of the 1920s Jazz Age of America. Gatsby’s pursuit of Daisy involved the accumulation of vast wealth used to host massive lavish parties. The green light on Daisy’s dock repeated 3 times throughout the book symbolises the dream being at the tip of your fingers, yet being unachievable. This was the obsessive, unreasonable longing found expression in the lavish parties at his mansion, as Jordan Baker later explained â€Å"so that Daisy would be just across the bay. † Nick expresses the intensity of Gatsby’s devotion in the metaphor â€Å"He waited 5 years and bought a mansion where he dispensed starlight to casual moths. † Gatsby wins Daisy but is revealed to be illusory. The Degree to which Gatsby’s desire is based on a false premise and unworthy object is shown when he finally achieves his goal and takes Daisy and Nick to his house. Fitzgerald uses the repeated motif of ‘wonder’ to express Gatsby’s ‘inconceivable pitch of intensity. ’ However Gatsby is soon left defeated as Daisy fails to please Gatsby when she fails to say to Tom â€Å"I never loved you†. The fallacy of Gatsbys idealised love is evident in his total defeat: dismissed by TOm as â€Å"Mr Nobody from Nowhere. † However Nick still admires Gatsby for that. Fitzgerald later reveals there meeting before Gatsby went to war was also illusory and superficial, reinforcing the fact that the values of that time appeared to be based more on materialistic wealth. Finally the failures of Gatsby’s pursuit can be linked to the failures of the American Dream and the loss of spiritual values. The book raises questions whether genuine love is possible in the society and culture of the 1920s where it seems to suggest the impossibility of real love when selfishness, greed and infidelity predominate. It also depicts how Hedonistic materialism precludes spiritual values and the idealism of the American Dream. The dilapidated billboard â€Å" the eyes of Dr T J Eckleburg† represents the pervasive consumerism and materialism have taken place of spiritual values. . Dr T J Eckleburg appears later in the book as a motif for the absence of God in the world as when Wilsons remembers confronting Myrtle about infidelity, he said â€Å" You may see me†¦ God sees everything. † In Conclusion the two texts offer differing viewpoints in regards to love, this can be linked to both their author’s values and perspectives during their particular time.

Different reasons people communicate Essay

In general, human beings like to live with other human beings. Most of us are sociable creatures who want to reach out to other people around us. Very few humans lead completely solitary lives. People also communicate for specific reasons; in order to express Emotions such as: †¢ Fear †¢ Anger †¢ Pain †¢ Joy †¢ Love. People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential – even life saving in the case of a warning. It can be vital to make a person’s quality of life Better if they are communicating that they are in pain or it can be to make Emotional contact with others to express feelings. People live and communicate within a range of different groups and Communities, including: †¢ Families †¢ Neighborhoods †¢ Workplaces †¢ Schools and colleges. The nature of communication is very different dependent on the Circumstances. Some communications are personal and very intimate; these are usually with people to whom we are very close. Other communications are for a wider audience and are aimed at groups of people. Communication can be formal, such as in a courtroom setting, or informal, such as friends chatting. 2†¦ Explain how communication affects relationships in the work setting. Effective communication is a two-way process – sending the right message that is also being correctly received and understood by the other person/s. It is essential that there is good and effective communication taking place within the work setting. Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between the children and myself. This will help keep positive morale and improve the quality of work. People that do not feel as if they have good communication with their carers may not be as efficient with their work. Effective communication skills are also needed to encourage staff and myself to talk about what we are feeling, to say what we think or to express our needs, concerns, wishes or preferences. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting parents and staff, are required on a daily basis. Effective communication can help promote and create a positive working environment. Without communication the world would be a lonely place and communication is particularly important in the work setting as it can affect the relationships you build. Team communication is important as it is important to keep everyone in the group knowledgeable about what is going on within that group. As I would be communicating with parents, colleagues, children and other professionals (i.e. health visitors, speech and language therapists, social workers, other schools, Police and other governing bodies) it is important that everybody is provided the information they need. Communication is vital to establishing effective relationships in the work setting. It would allow you to expect support from your colleagues and to provide them with the necessary support in times of stress and difficulty.re and am there to support the children. 3†¦ describe the factors to consider when promoting effective communication. Verbal communication: Tone and pitch of your voice, does it suit the situation or topic? A louder more direct communication maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation whereby a child is upset say for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to reassure them. Use of language is important, when talking to children you need to keep things simpler than if you were talking to an adult, however if you talking to an adult using very simple instructions this may be deemed as patronizing. So it is important to choose your language carefully. The speed in which you talk is also key. When talking to children I tend to get down to their level and talk to them at a relatively slow speed, this way they are more likely to understand me more than if I was walking round above them talking as though I would talk to adults. Non-verbal communication: Facial and hand gestures, again this needs to be tailored to the situation or topic. In the example above, a smile and perhaps a hand on their shoulder is sufficient to the situation. Whereby frowning and waving arms as if annoyed would be detrimental to the feelings of the child. Eye contact is an important factor as this engages the audience, keeping them focused on what you are discussing. By making eye contact you are directing your conversation at that specific person, demonstrating that you are devoting your time and are not able to be distracted as if you would by looking around. Body language plays an important part, for example folded arms can indicate you are being defensive or not open to suggestions, whereas slouching, hands on hips, rolling of eyes and huffing can seem rude and disrespectful. 4†¦ Be able to overcome barriers to communication. Identifying communication needs: use of personal histories; involvement of the individual; involvement of family, friends and carers Barriers to communication: environmental eg: seating, lighting, external noise, situation of the setting; emotional issues eg: shyness, low self-esteem; social; psychological eg: mental ill health, results of abuse, neglect; sensory, hearing and sight impairment; speech and language barriers following strokes; cerebral palsy; cultural eg: related to gender, inappropriate use of gestures; English as an additional language. Promotion of communication: use of preferred language including British Sign Language; use of human aids, interpreters, translators; use of technological aids, hearing aids, induction loops, Braille software; cultural awareness; active listening skills; the need to give individuals time to respond; speech and language therapy Language proficiency affects every aspect of a person’s life. Lack of fluency in English has a major impact on people’s ability to get information. A social hierarchy exists in most cultures, which can create issues in workplace communications. For instance, men from some cultural backgrounds may not adapt easily to working equally with women. Understanding the relationship between the sexes and the roles assigned in various cultures will give you an insight into how customers from particular cultural groups might respond in an Australian environment. Differences in non-verbal behavior Cultural differences in non-verbal behaviors are a common source of misunderstandings and conflict in the workplace. For instance, many westerners like to make eye contact, interpreting it as an indication of interest and honesty. They also show friendliness through relaxed body language. If these behaviors do not happen, it can be interpreted as shiftiness, coldness and disinterest. However, in some cultures, averted eyes and non-demonstrable behavior are. a sign of courtesy and respect. Being aware of these Nuances will help you to reduce negative impressions in inter-cultural communications among co-workers and customers. Personal space People from different cultural backgrounds may have different ‘comfort zones’ — some Like more distance between themselves and others, some like to be closer. Responses to authority Attitudes to authority vary markedly between cultures and exert a distinct effect on workplace behaviors. Religion In many cultures, religion dominates life in a way that for strongly secular workplaces may be difficult to understand. These differences need to be respected and the needs associated with religious commitments understood and sensitively negotiated within the workplace. Clear communication on both sides about these issues is to be encouraged. Personal appearance Grooming, dietary and eating habits and dress varies in different cultures. Some people within their community may choose to wear their national dress or religious garments. Keep in mind that attitudes and communicative behaviors are not neutral but strongly conditioned by cultural values. As a simple example, if you say to a customer, ‘Please sign here’, you expect them to know that you want them to pick up the pen and sign exactly where you have indicated. But, if you think about it, you are assuming that the person: _ can hear you _ speaks the English language _ knows how to use a pen _ knows where they need to sign _ knew what a signature was _ understands what they are signing for _ If the person didn’t hear you, didn’t speak English, did not have a signature, didn’t know how to use the pen, did not understand where they needed to sign, or did not know what they were signing for the communication will not be successful. 1. Explain how people from different backgrounds may use and/ or interpret communication methods in different ways Language proficiency affects every aspect of a person’s life. Lack of fluency in English has a major impact on people’s ability to get information. Therefore communication skills training is a critical career development to help the children/ young people understand. Roles and status A social hierarchy exists in most cultures, which can create issues in workplace communications. For instance, men from some cultural backgrounds may not adapt easily to working equally with women. Understanding the relationship between the sexes and the roles assigned in various cultures will give you an insight into how customers from particular cultural groups might respond in an Australian environment. Differences in non-verbal behavior Cultural differences in non-verbal behaviors are a common source of misunderstandings and conflict in the workplace. For instance, many westerners like to make eye contact, interpreting it as an indication of interest and honesty. They also show friendliness through relaxed body language. If these behaviors do not happen, it can be interpreted as shiftiness, coldness and disinterest. However, in some cultures, averted eyes and non-demonstrable behavior are a sign of courtesy and respect. Being aware of these Nuances will help you to reduce negative impressions in inter-cultural communications among co-workers and customers. Personal space People from different cultural backgrounds may have different ‘comfort zones’ — some Like more distance between themselves and others, some like to be closer. Responses to authority Attitudes to authority vary markedly between cultures and exert a distinct effect on workplace behaviors.Religion in many cultures, religion dominates life in a way that for strongly secular workplaces may be difficult to understand. These differences need to be respected and the needs associated with religious commitments understood and sensitively negotiated within the workplace. Clear communication on both sides about these issues is to be encouraged. Personal appearance Grooming, dietary and eating habits and dress varies in different cultures. Some people within the Australian community may choose to wear their national dress or religious garments. Keep in mind that attitudes and communicative behaviors are not neutral but strongly conditioned by cultural values. As a simple example, if you say to a customer, ‘Please sign here’, you expect them to know that you want them to pick up the pen and sign exactly where you have indicated. But, if you think about it, you are assuming that the person: can hear you, speaks the English language, knows how to use a pen, knows where they need to sign, knew what a signature was, understands what they are signing for If the person didn’t hear you, didn’t speak English, did not have a signature, didn’t know how to use the pen, did not understand where they needed to sign, or did not know what they were signing for the communication will not be successful. Use of Simple Language: Use of simple and clear words should be emphasized. Use of ambiguous words and jargons should be avoided. Reduction and elimination of noise levels: Noise is the main communication barrier which must be overcome on priority basis. It is essential to identify the source of noise and then eliminate that source. Active Listening: Listen attentively and carefully. There is a difference between â€Å"listening† and â€Å"hearing†. Active listening means hearing with proper understanding of the message that is heard. By asking questions the speaker can ensure whether his/her message is understood or not by the receiver in the same terms as intended by the speaker. Emotional State: During communication one should make effective use of body language. He/she should not show their emotions while communication as the receiver might misinterpret the message being delivered. For example, if the conveyer of the message is in a bad mood then the receiver might think that the information being delivered is not good.   Simple Organizational Structure: The organizational structure should not be complex. The number of hierarchical levels should be optimum. There should be a ideal span of control within the organization. Simpler the organizational structure, more effective will be the communication. ï‚ · Avoid Information Overload: The managers should know how to prioritize their work. They should not overload themselves with the work. They should spend quality time with their subordinates and should listen to their problems and feedbacks actively. A solution to the barriers is emotional intelligence which can be mastered and lead to better relationships. Emotional intelligence is the ability to understand others and work with them. There are five characteristics of emotional intelligence. Being self-aware is the most important. It is the ability to distance oneself from their emotions so that they can look at the emotion without becoming overwhelmed or reacting to it too quickly. This piece of intelligence would help a person who is struggling with stereotyping. If the person knows that every time they see and African American person they become nervous because they believe they are all aggressive, they can take a step back and look at where that emotion came from. Once they have identified the source, they may be able to isolate the emotion and try to move past is by realizing that it is an irrational fear. There is an equal chance that a Caucasian or African American person is aggressive. The second characteristic is the ability to manage emotions which means expressing them in a way that is appropriate for the setting). Once a person has become aware of the emotion, they can come up with a way to handle the emotion. The person who gets nervous around African Americans may be able to look at where they are. If they are at a dinner party at a friend’s house and the African American friend of the friend shows up, there is a good chance they are not agg ressive. The person who is nervous may be able to walk away for a minute to collect themselves and then act as they should through a dinner party. In a setting where a young looking mother is out with her parents, the person might take the time to ask how old she was and what her situation was. The person may find that the young mother is responsible and owned up to her mistakes or that the mother is older than they thought and did not make a mistake. The third characteristic is the ability to motivate oneself which is setting a goal and reaching it. For the person who is nervous around African Americans, the goal may be to sit at the table and hold normal conversation with the dinner guests. They would then have to try to reach that goal by managing their emotions and following through with the dinner. For a person who looks down on teen mothers, the goal may be to accept all mothers as if they are the socially accepted age for parenting unless there is a clear reason why this mother is inad equate. The might reach that goal by always asking questions when they feel that a mother is inadequate because they are young. The fourth intelligence is recognizing emotions in others, which is called empathy. The best way to do this is to listen to what people are really saying and trying to understand it by observing their body language along with their actual language. In genders this can be difficult. Men tend to want to solve a problem where women want a sounding board, someone who understands them. If they can listen to each other and try to understand what the other wants and how they are feeling, the relationship will go better. For men, they often do not try to understand why a woman is upset when her friend says she should lose a pants size. He does not put himself in her shoes and does not easily relate to the problem. Instead, he might try to solve the problem by complimenting her or getting her a gym membership. This is not effective communication. The woman was not looking for a way to lose a pant size, but rather a person that would understand why she was the size she was and how bad it feels to be told she is too big. Body language plays a part in improving a person’s emotional intelligence. A person who is first starting out with improving their emotional intelligence, they may come across difficulties in the first four characteristics because what they are saying does not match up to their body language. A person might ask the teen mother her age, but still have a posture that shows they do not approve of this mother having a child. A person who fears African Americans may be able to sit through a dinner and talk nice, but might look as though they are ready to run out of the room if a butter knife is picked up the wrong way. The fifth characteristic is the ability to handle relationships. The person needs to recognize their own needs as well as the needs of the other person. They need to find a balance where both sets of needs, is met as fully as possible. If the person is always bending to meet all the needs of another person and neglecting their own needs, they are not going to be satisfied with the relationship for long. On the other hand, if the person ignores the other person’s needs and only fulfills their own needs, the other person is not going to be satisfied for long. With an understanding of how barriers, culture, gender, and emotional intelligence effect communication, a person is more able to communicate effectively and have fulfilling relationships. If these things are ignored, communication breaks down and a person can become isolated. 4†¦. Be able to apply principles and practices relating to confidentiality.

Provide Reception Services Essay

1.1 There are many purposes to a receptionist role especially being the first point of call between the company and the client/supplier. Being the first point of call is an important role because it helps the whole company. When a customer/supplier comes in a receptionist can get the correct member of staff for the person. Also it ensures that somebody knows who is in the building and has got them to sign in so the company had a record and it’s easier for people to be accounted for in cases of emergency. In some businesses the receptionists make appointments for the other staff for customers/suppliers to come in. They also take the call and pass it to the right person. Being a smaller company we do not have somebody that has been employed as a receptionist but because of where my desk is placed I have adopted the role. In this role I have to welcome people into the building, make sure that they sign in and offer them a drink. I also find out who they are here to see or do. If they want to collect goods I can pass them on if the girls in sales are busy but if they are here for a meeting or chat I let the member of staff know. 1.2 When doing a receptionist role you have to present a positive image of yourself and of the company. When someone enters the building and a positive image is being portrayed it makes them feel more comfortable and that the company is a good business to work with or use. If the staff a positive it shows the customer/supplier that they are going to get things done and enjoy what you do so you are going to do the best you can for them. 1.3 It doesn’t take a lot to show a positive image of yourself and the company. For starters just having a smile on your face helps massively because people can tell. Offering a drink when people walk in also presents a good image because it shows that you will do anything to make them feel comfortable. Keeping yourself and you work space clean, organised and smart shows that you care about yourself and what you are doing and also shows that you are a person that is ready to do things. 2.1In any business there are many lines of communication fro m the reception. For example if somebody came into the office with a complaint the receptionist would have to take down details and pass them on. If the complaint is about a product that would be passed on to their account manager, if the complaint was about employee –depending on the size of the  company- you would go to the supervisor or managing director. If someone came into Othello Martin James and could be a potential new customer I would take down some details and pass it on to the best person depending on who was free or where the person was based for example if they are based in Swadlincote or the surrounding areas I would pass it on to Tanya. But is she wasn’t available I would pass it to whoever was free and able to talk. If someone came in with questions about new products or a new order I would find out who the account manager was. 2.2In larger companies both employee’s and the public have to make appointments to see supervisors or the managing director. This all g oes through the reception as they can arrange the appointments and mange diaries. But at Othello Martin James we are a smaller office and less formal than big businesses. We don’t need to make an appointment to see our supervisors or managing director we are all in the same office and can just ask for two minutes if we need to have a chat. 2.3In every business there are many procedures for people coming into the office. For example entry and departure, security and confidentiality and finally health and safety, all of these procedures are made to difference business standards depending on the company. For example with entry and departure some high security companies might have to so more checks on people than say an office like ours. For example in any business visitors will have to sign in so the company has a record of who has visited and also in cases of emergency there is a record of who is in the building. This is very important so there are records because if there isn’t and an emergency does happen somebody could be in the building but you wou ldn’t know because you have no records. Security and confidentiality are important to any business because there are some many documents that need to be covered under the data protection act. In a reception a lot of documents are held for example in a doctors surgery they have all the patient records for the people that are going in that day, in an office there are details of the employees and the business. If people could just walk in they can easily get these records. If somebody is on reception all the time while the office is open this stops the security and confidentiality risk. 2.4Like I have mentioned earlier in our office we do not have somebody that is employed as a receptionist but because of where my desk is placed I have adopted the role. The way our office is designed there are four desks in our reception  area which is also the accounts department. There is also somebody in this part of the office so people can’t just walk into our office without somebody knowing. We ask visitors to sign into our sign-in book so we have a record. Also when someone is always in that office people can’t just walk in and access information that isn’t to b e viewed by them. Also our office is in a business park which has security fencing around the units, when people arrive they have to press the buzzer to be let in. For example is somebody is coming round for a meeting the have to press our buzzer and I have to pick up the phone find out who they are and let them in through the gates. 2.5/6The purpose of having health and safety procedures is to make sure that everyone safe and protected. This includes procedures such as signing in. It is my responsibility to make sure that everyone that comes into the office sign in and also know where the assembly point is in case of emergency. When visitors come in to the building I just ask them to fill in the book before I ask who they are here to see or if they want a drink. 2.7There are many emergency procedures in businesses from fire exits to if somebody becomes ill. In our office if a fire happens first the fire alarm will go office then we all have to get up and leave in a calm manner via the fire exits that are lit up and meet at the assembly point that is across the car park. My role is just to make sure that I can get out without causing a fuss als o when we are at the assembly point I should know if someone is missing because I see everyone that walks through the door. But being a small business the majority of us are in the same office on the same floor the rest will be our delivery drivers which could be in the warehouse or on the road. The sales office knows when drivers come back so will know if somebody is in the warehouse. If somebody falls ill or has an accident first we find out how urgent it is for example can we phone their emergency contact or do they need to go to hospital. I don’t have much of a role in this as I am not the first aider. But if I needed to help I will also my desk is closest to the kitchen where the first aid kit and emergency numbers are kept so I may have to run in and get them. 2.8/9In our office we don’t tend to get visitors that come in showing aggression and causing conflict because everyone comes in for a reason. But we sometimes receive conflict/aggression on the telephone and have to act in the same way – also sometimes our delivery drivers receive face to face conflict and aggression  wh ile out on the road. When this does happen we have to remain calm and take details of what the person is being aggressive about. If the person starts being aggressive we can ask them to leave or put the phone as we don’t have to tolerate that behaviour. Depending on what the person was being aggressive about depends on who I would refer it to. But in all cases I would tell my managing director and supervisor. 3.1/4.8In any office there are many reasons/purposes for suggesting ideas for improving the reception area. A reception area should have a desk for the receptionist where they can see the door, a telephone, a computer for the work of the receptionist and basic office equipment. If the building has security gates the buzzer should be behind the receptionist desk. For the visitors it should have a seating area and a signing in book. Some businesses have a water dispenser and magazine racks. The receptionist is best for suggesting ideas for the reception area because they are in there all the time and can see how it works for the visitors. Also the reception area should be a clean and welcoming environment. When suggesting ideas it helps keep the reception area modern and in best working order for you – the receptionist and the visitor. 3.2In any office there is always going to be quite times when all your jobs have been completed. At this point you can ask other members of staff if they need a hand with anything just to help with their work load. As previously mentioned about me adopting the role I work in the accounts department so I have many roles to duties to do but we can still have quite times where I go and ask if anybody needs a hand. Just before we finished for Christmas 2014 we had a couple of issues with our account program Sage. While this was being sorted I went in to the sales office and asked if they wanted a hand to finish the jobs for the year so I helped file the scanned delivery notes on the computer.

Analysis & Estimation of Travel Demand Assignment

Analysis & Estimation of Travel Demand - Assignment Example The questions provides a practical basis for collecting the required information for analysis and estimation of the travel demand. Large volumes of information could also be collected from many respondents within the targeted transportation companies in the city. This is typically possible within a relatively short time period. Because no much movement is required when trying to reach the respondents, the survey as a whole is very cost effective. With this survey instrument, the aspects of validity and reliability of the collected data is preserved. The research results can easily and quickly be quantified. Nevertheless, the survey instrument is disadvantageous in that to a certain extent, it is inadequate in understanding certain forms of information that is completely implied such as behaviour, emotions, and feelings with regard to the posed questions. To some extent, the data collected may not be valid enough especially where estimates are considered for answers. There is also the possibility of the respondents interpreting the questions different. Trip generation is basically the fundamental step in the process of initiating transportation forecasting. In this regard, there is the need to acquire all the necessary information that could ultimately lead to an effective travel demand forecasting. Trip generation would help the authorities of the City of Omaha predict number of that could be destined for the city’s traffic analysis zone. In order to achieve the objective of the trip generation step, the questionnaire focuses on residences through the companies offering the transport services. In this case, the first thing considered in designing the questions was the key aspects required in trip generation. The questions were then structured with respect to the variables required for the analysis. The companies involved were some of the key

Expatriates in Bahrain Essay Example | Topics and Well Written Essays - 2250 words

Expatriates in Bahrain - Essay Example The politicians in power use it more for personal gain and indulge in vote-bank politics. The visual media should persuade in inviting such people for having face to face interviews and group discussions, with the happenings telecast live on air for the public. Although it is common in some of the countries, it still has a role to play in questioning the integrity of politicians who need to perform consistently over a long period of time. For example, the Network 18 channel group organizes interviews called 'Devil's Advocate' in India with popular figures being questioned. Many countries should follow suit by interviewing politicians in their locale. Of late, many environmentalists are spreading awareness about the Greenhouse effect. The media should help them in reaching out to the public, informing them the statistics regarding pollution, power consumption, etc. There is a team called 'Action network' formed by BBC news corporation where people can get guidance on starting campaigns, and discuss with others who have the same interest. It is for this reason that in 2005, Action Network was awarded top position in the World Forum on eDemocracy's list, highlighting the 'Top Ten Who Are Changing the World of Internet and Politics'. Many News channels all over the world should be encouraged like this to initiate such activities of public welfare. The mass media should also help the Government in getting the views of the public. It should also help the law makers by bringing out facts of how criminals get unscathed through the holes in the law. This could happen only if media takes the responsibility in analyzing the case and bringing the results to the public. Media should also bring out valiant attempts like using Hidden cams in places of suspicion, in uncovering bribery, scandals, forgery and record the incidents that they are confronted with. This would help the Police realize, where they stand in terms of protecting the law and would also gain in convicting the law breakers by the evidences received through media. While media brings updated information from all parts of the world, it is imperative for it to make people realize their global position in the field of Science and Technology. News reports of electronic gadgets, industrial equipments and scientific tools and methodologies should help people to upgrade themselves with the changing world. Computerization was a big factor in the world's development and most of which was possible only through the influence of Media. Media does and should help people to know about the satellites, defense equipments, infrastructure and functioning of other countries so that collective efforts can be taken to make their own Government to have such means. Of course, the challenge is big for the media to achieve such a big task because of pressure from politicians, police and some other people. All said, the media should continue to strive in its efforts to ensure public welfare. The public in turn should help the media in achieving the common objective of changing the 'Face of the Nation'. Expatriates in Bahrain - An Asset or a Burden All that is good does not come cheap. This can be compared with the situation in Bahrain. I have read from the news reports that Bahrain, an isolated kingdom in the heart of Middle East has a rapidly growing

Public Relations Essay Example | Topics and Well Written Essays - 1750 words

Public Relations - Essay Example Communication in the business, industry, and corporate world is paramount. It is an indication of openness and accountability (Pride et al 2011:242). This is because the media and the public in the contemporary world are much more interrogating than the past. The failure to have a transparent communication leads to lose of credibility in the world market. This in turn results to tremendous lose of financial gains due to lost orders. The public relations should therefore strive to do their best to when crises set in (Curtin et al 2010:28). This paper will explore the public crisis in Toyota Company. First, the research will seek to address the role of a leader in management of crisis in a corporate. Second, the research will look at the alternatives in which the Toyota manager could have minimised the crisis before it happened. Third, the paper will highlight the roles of internal communication to achieve efficiency in a corporate. The paper will finally examine the effects of long cr isis to reputation of and success of organisation. The Role of a Leader in Managing Crises Crises are unavoidable in organisations, businesses, or corporate. This striking change has detrimental effects to a corporate or an organisation. It is a situation when an organisation or a corporate finds itself under uncalled for scrutiny because of its behaviour or that of its staff. Crises may happen gradually or abruptly because of laxity of individuals or an organisation. Product tampering may plunge an organisation into deep disaster (Johnstone & Zawadi 2009:143). Toyota Company experienced a crisis back in the year 2009. The president and CEO of that time Katsuaki Watanabe was overthrown in presence of 400 Toyota workers. The reason to expel the CEO was the poor performance of the Company’s cars. The matter was in the public domain courtesy of media conjectures. This was after the lack of appropriate communication with the public. His successor, Mr. Toyoda failed to rescue the company from criticism that had widely spread. Toyoda was hesitant to respond to the media amidst increasing criticism (Bensinger and Ralph, 2010). When the situation exacerbated, Toyoda made appearances in the press to quell the increasing vilification. However, this was a late intervention of the CEO because the matter was out of the hand. There was poor communication between the Toyota Company in one hand and the media, and public on the other hand. This was a total failure of the top management to address properly the customer concerns. The crisis raised serious concerns about the role of a leader in managing crises. In times of crisis, the leadership of organizations should take immediate measures to minimise or stop any detrimental effects. The leadership ought to strive to solve it internally before it gets out to the public domains. The organization should take necessary steps to recall of its product that display unworthiness as soon as possible. This aims to restore custom ers’ confidence to the organization. This promptness to address the public is very essential for maintaining a strong touch with customers (Smith 2011:25). It avoids unsolicited speculations that may stem from the public. For instance, a company deals with manufacturing of drilling machines can recall it or provide the after sale service when it develops mechanical problems. This swift strategy helps to rectify the inefficiencies in the machines. In this way, the company maintains its brand in the competitive market. Second, the leadership of organisation should assume responsibility. This does not matter whether the crises emanates from the company or from outside. It calls for the organisation to agree that it was its faulty. The